Contacts
Who to contact with queries related to charging.
General queries on charges
If you have any queries about the information on the charging pages or other any other query about our charges, please call our National Customer Contact Centre on:
Tel: 0370 8506506.
Email: enquiries@environment-agency.gov.uk
Please state the type of charge or scheme in the email subject box to help us direct your query.
Responses to charging consultations
Responses to charging consultations should be sent to:
Email: eacharges_consultations@environment-agency.gov.uk
Post:
National Charges Team
Environment Agency
Horizon House
Deanery Road
Bristol
BS1 5AH
Payment of charges
In general, application charges (such as new applications, variations, transfers and surrenders) are paid with the application. Details are given on the application form.
Queries about payment of invoices for subsistence charges should be made to:
Post:
Environment Agency
Aqua House
London Road
Peterborough
PE2 8AG
Tel: 0845 607 0330
Please have your customer reference number available (it will be shown on your invoice). All cheques should be made payable to "Environment Agency" and crossed "A/C Payee".
