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What to do in an emergency

Simple steps to stay safe during a flood.

Listen to and act on the advice of the emergency services and follow these simple steps:

  1. Put people before property.  Move your family and pets upstairs, with a means of escape. 
  2. Gather essential items (like water, blankets, a torch, first aid kit, essential medication and food) and put them out of the way of flood water to keep dry.
  3. Listen to local radio for updates or call Floodline on 0845 988 1188.
  4. Put plugs in sinks and baths.  Weigh them down with a sandbag, a pillowcase or plastic bag filled with garden soil, or a heavy object to avoid water backing up through drains into sinks and toilets.
  5. Turn off gas, electricity and water supplies when flood water is about to enter your home if safe to do so. DO NOT touch sources of electricity when standing in flood water.

Flood water can rise quickly, stay calm and reassure those around you. Call 999 if you are in danger.

Do you need help or support to undertake these flood actions?

Some people may need help or support to prepare for flooding.  As part of your flood planning we recommend you think about who you can ask for assistance before, during and after a flood.  

You could also consider contacting your local authority, as  many of them keep lists of vulnerable people who might need extra support in a flood or emergency situation. 

If the Floodline Warnings Direct service is available in your area, we can arrange for any flood warnings for your property to also be delivered to a relative or friend, so that they are aware you may be in need of assistance.  You can set this up by phoning Floodline on 0845 988 1188.